Privacy Policy

Last Updated: May 2026

1. Introduction

Welcome to Rido ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ridesharing application and services.

By using Rido, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect the following information that you voluntarily provide:

  • Account Information: Name, email address, phone number, profile photo, and password
  • Identity Verification Information: Government-issued ID, driver's license details, and verification documents
  • Payment Information: Billing details, payment method information, and transaction history
  • Driver Information: Vehicle details, license plate number, insurance information, and driving credentials
  • Profile Information: Preferences, ratings, reviews, and ride history
  • Customer Support Information: Information shared during support requests or communications

2.2 Information Automatically Collected

When you use our services, we may automatically collect:

  • Location Data: Real-time GPS location, trip routes, pickup and drop locations, and ride tracking information
  • Device Information: Device model, operating system, app version, device identifiers, and mobile network data
  • Usage Data: Features used, interaction data, crash reports, diagnostics, and app activity
  • Log Data: IP address, browser type, access times, pages viewed, and referral URLs

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and improve our ridesharing services
  • Match passengers and drivers
  • Enable ride booking, live tracking, and trip coordination
  • Process payments and send invoices or receipts
  • Verify identity and maintain platform safety
  • Communicate service updates, alerts, and notifications
  • Provide customer support
  • Detect fraud, abuse, security incidents, and technical issues
  • Analyze app performance and user behavior
  • Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

We may share your information under the following circumstances:

With Other Users

  • Drivers and passengers may see limited profile information such as name, photo, ratings, pickup, and drop locations during rides.

With Service Providers

  • We may share information with trusted third-party providers that help us operate our services, including payment processors, cloud storage providers, analytics services, customer support tools, and verification partners.

Legal Compliance

  • We may disclose information if required by law, court order, legal process, or governmental request.

Safety and Security

  • Information may be shared to prevent fraud, unauthorized activity, threats, or harm to users and the platform.

Business Transfers

  • In the event of a merger, acquisition, financing, or sale of assets, user information may be transferred as part of the business transaction.

We do not sell personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive information
  • Secure servers and cloud infrastructure
  • Access restrictions and authentication controls
  • Regular security monitoring and updates
  • Secure payment processing practices

While we strive to protect your information, no internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your account and personal data
  • Request a copy of your data
  • Withdraw consent where applicable
  • Disable location permissions through device settings
  • Opt out of marketing communications

To exercise your rights, contact us at: pktiwari110487@gmail.com

7. Location Data

Location access is essential for providing ridesharing services.

We may collect location information:

  • While the app is running in the foreground
  • During active rides for live tracking and safety
  • For ride matching, pickup coordination, and navigation
  • In the background when a ride is active or location sharing is enabled

Background location access helps provide:

  • Real-time trip tracking
  • Safety monitoring
  • Accurate pickup and drop coordination
  • Route updates during active rides

You may disable location permissions through your device settings, but some app features may not function properly.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Remember user preferences
  • Improve app functionality
  • Analyze usage patterns
  • Enhance security and fraud prevention
  • Deliver personalized experiences

You can manage cookie preferences through your browser or device settings.

9. Children's Privacy

Rido is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child, we will take appropriate steps to delete the information promptly.

10. International Data Transfers

Your information may be stored and processed in countries other than your country of residence. We take reasonable measures to ensure your data remains protected under applicable privacy laws.

11. Data Retention

We retain user data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

  • Account information is retained while the account remains active.
  • Ride history, trip details, and transaction records may be retained for up to 12 months or longer where legally required.
  • Location data collected during rides may be stored temporarily for ride coordination, safety, fraud prevention, and dispute handling.
  • Identity verification documents may be retained as required for legal compliance and safety purposes.
  • When users request account deletion, personal information will be deleted or anonymized within a reasonable timeframe unless retention is legally required.
  • Certain analytics, security, and aggregated non-personal information may be retained for app improvement and fraud prevention.

To request deletion of your data, contact us at: pktiwari110487@gmail.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will notify users of significant changes by:

  • Updating the "Last Updated" date
  • Posting the updated Privacy Policy within the app or website
  • Sending notifications where required

Your continued use of the services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: